London Theatre Accessibility
Updated on August 2023
Venue Access: There is a ramp to enter the main entrance of the theatre. There is lift access to each level of the theatre. The foyer of the theatre is step free from street level. To access the stalls there are 28 stairs up from street level. To access the First Balcony there 46 steps from street level.
To access the Second Balcony there 64 steps from street level.
Access Seats: The Stalls and First Balcony are the most accessible in terms of steps/wheelchair spaces, as there are step-free rows in the Stalls row D, and row B of the First Balcony where wheelchair users can park or transfer from their wheelchair. We also have designated central row seating for those with Low Vision / Deaf & Hard of Hearing in the Stalls.
Venue Facilities: There is a unisex adaptable toilet on each level of the theatre.
Access Contacts: Email: access@sohoplace.org
Phone number: 0330 333 5962 Our phone lines are open 10:30am to 6:30pm, Monday to Saturday.
Currently Playing: ABBA Voyage
Venue Access: Access to the arena and into the auditorium is step free. There isn’t a certain entrance, patrons should follow the entrance on their ticket. If they can’t queue/need fast track this can be requested with our visitor service assistants (dressed in all black with orange colour branding)
Access Seats: Our access rows which can only be booked via the venue or Ticketmaster.
Venue Facilities: Accessible toilets are situated on all sides of the venue.
Access Contacts: By email only access@abbavoyage.com
Currently Playing: Back to the Future the Musical
Venue Access: A small step (approx. 15cm) leads up to the main theatre entrance. A ramp is also available if required and can be requested in advance.
Access Seats: Step-free access is available to Stalls X23, X25 from the Foyer. Transfer seating is available to any aisle seat in the Stalls. The cloakroom can store a maximum of 4 wheelchairs per performance.
Venue Facilities: An adapted unisex toilet is located by the entrance to the Stalls.
Access Contacts: By telephone on the venue's special disabled access line on 02070877966 (Mon-Sat, 10am-6pm) or by email at customerservices@adelphitheatre.co.uk Please note that your calls may not be answered between 1:30pm and 2:30pm on days with matinees.
Currently Playing: Tina: The Tina Turner Musical
Venue Access: There are 5 steps up to the main entrance. An alternative step-free entrance is available on Drury Lane.
Access Seats: Step-free access is available to Dress Circle C1, C25, Box E1 and Box E2 via an alternative entrance on Drury Lane. Stalls C1 & C21, Row J1-5, Row J19-23 and Row Z1-2 have full leg room with nothing directly in front. However, Row Z1-4 have a restricted view of the performance with flip-down seats that are partially upholstered.
The Stalls are accessed by 25 steps over three flights, which lead down from the theatre foyer to the stalls front entrance. The Grand Circle entrance has 50+ steps leading to the rear of the Grand Circle and once inside the auditorium, there are 24+ steps leading from the rear of the Grand Circle, Row L, to Row A at the front. Due to the number of stairs, the Stalls or Grand Circle are not recommended for patrons with restricted mobility.
Venue Facilities: Adapted facilities are available in the theatre's foyer and can be accessed from street level.
Access Contacts: By telephone Mon-Fri between 10am and 5:30pm on 02078365537 (select Option 2 to discuss your requirements) or by e-mail at aldwych.access@nederlander.co.uk Access bookings can also be made in person at the theatre box office.
Venue Access: There is a ramp into the venue from the carpark – this leads to the main entrance.
Access Seats: The front stalls are the most accessible (Rows AA – K). All these seats are step free and on the flat floor. Row L are also step free seats. Additionally, we have a number of wheelchair accessible seats that can only be booked by us over the phone (set aside to ensure they are booked by the people that need them).
The Circle can be accessed by a lift that comes up to Circle Right, however, most seats in the circle require some steps.
Venue Facilities: There is an accessible toilet directly on your left as you enter the venue. We also have two additional accessible toilets within the Theatre Foyer – none of these toilets require a radar key.
Access Contacts: The access team can be contacted by phone on 020 8365 2121 or by email on (access@alexandrapalace.com). They are available 9-5, 7 days a week.
Venue Access: There is a small step from street level to the theatre foyer.
Access Seats: There are no access spaces available at this venue. However, there is accommodation for wheelchair transfers. Patrons can be transferred to seating with armrests while their wheelchairs are stored in the Foyer for the duration of the performance. The lifting of patrons is not permitted.
Venue Facilities: There is no adapted toilet available at this venue. Male toilets are located both 8 steps up from the Foyer and 26 steps down to the Stalls level. Female toilets are located 19 steps down to the Stalls level and 26 steps up from the Main Foyer.
Access Contacts: By telephone on 0207 395 5405 or by e-mail at access@theambassadorstheatre.co.uk
Venue Access: There is a small step from street level to the Main Foyer. An alternative accessible entrance is located on Shaftesbury Avenue that leads to a platform lift. The platform lift has a maximum 300kg weight limit.
Access Seats: Step-free access is available to Stalls Q1, Q22 from the theatre foyer. There are 2 spaces in Row Q designated for wheelchairs and 2 transfer spaces to any aisle seat per each performance. The stalls are not intended for scooters.
Venue Facilities: An adapted unisex toilet is located on the same level as the Stalls.
Access Contacts: By telephone on 0330 333 4815 or by e-mail at access@nimaxtheatres.com
Currently Playing: Wicked
Venue Access: There are four steps up to the Main Foyer from street level. An alternative entrance is located via Vauxhall Bridge Road.
Access Seats: Step free access is available to Circle F3, F4, F43, F44. There are 4 wheelchair bays located on both sides of Row F in the Circle, which can be accessed via 2 platform lifts from the Vauxhall Bridge Road entrance; first via lift from street level to the Foyer and then from the Foyer to the Circle.
Venue Facilities: A fully accessible, step-free toilet is available in the Main Foyer near the cloakroom and can be accessed via lift.
Access Contacts: By telephone on the access booking line on 020 7828 7074
or by e-mail at apollovictoriaaccess@theambassadors.com. If you wish to use the lift, you must contact the Box Office in advance on the same number. Please also provide your wheelchair measurements in advance.
Venue Access: A slight access ramp leads to the main entrance. An alternative entrance with a slight slope leads to the Circle seating and it is located to the left of the main entrance.
Access Seats: Step-free access to Circle F13 via the alternative entrance. Seats A1, A14, B1, B16-17, C18 and BB1-2 have extra legroom. Up to 2 wheelchair transfers or 1 scooter transfer are also provided by the venue.
Venue Facilities: A lift from the Foyer leads to a fully accessible toilet.
Access Contacts: By telephone on the special access booking line on 020 7836 8463 or by e-mail at boxoffice@artstheatrewestend.co.uk
Venue Access: A slight access ramp leads to the main entrance. Lifts can be found all throughout the venue.
Access Seats: Row B of the Upper Circle has 4 wheelchair spaces and they can be accessed by lift. Accessible spaces with extra legroom are available all throughout the auditorium. The main Circle is not recommended for those with limited mobility due to the steeply raked seating.
Venue Facilities: An adapted unisex toilet is located in the Stalls corridor.
Access Contacts: By telephone on 020 7382 7348 or by e-mail at access@barbican.org.uk. Call the Box Office on 020 7638 8891 if you would like to pre-book wheelchairs.
Currently Playing: Guys and Dolls
Venue Access: The entrance is step-free, with both rotating doors and wider, non-rotating, regular automatic doors with electric push-button to open them from a distance.
Access Seats: The front rows of each section have slightly tighter legroom.
The Stalls can be reached via a lift at the back of the foyer, but once you are in the auditorium there are steps to most seats. For single-letter rows, there are between 1 and 3 steps. For double-letter rows, you will need to walk down 5 steps and cross the Immersive Standing area. Once you have crossed the Immersive Standing area there will be 16 steps up to reach your seats.
There are a number of wheelchair spaces in the Stalls. These are found in Row ZZ and are located on a custom built platform. To reach the platform you will need to take the lift down to the Lower Foyer.
Single-lettered rows in Gallery 1 are at street level, with most of the seats here having fewer than four small steps to reach them, with bannisters alongside. However, if your seat in Gallery 1 is in a row with double letters, you will need to enter via the Stalls, which can be accessed using the lift. You will then have to descend 5 steps, cross the Immersive Standing area, and then climb a total of 32 steps to reach your seat.
Gallery 2 can only be reached by a flight of stairs.
The Immersive Standing Area is standing-room only, and can require guests to move suddenly, at speed, without warning, according to their proximity to set changes or the cast (these movements are guided by on-stage crew members). The Immersive Standing area is usually very crowded, and guests cannot take in any bags or coats. No under-12s are permitted in the Standing Area, and we require all under-16s to be accompanied by an adult at all times.
Venue Facilities: The venues accessible toilets is at the back of the main Foyer, by the general toilets, and in the Lower Foyer, by the lift.
Wheelchair spaces: These move according to the show, but currently in Stalls row ZZ.
Access Contacts: By telephone 0333 320 0051 - Phone-lines open 9am – 8pm Monday to Friday, 10am – 8pm Saturday, and 10am – 6pm Sunday or by email access@bridgetheatre.co.uk
Currently Playing: Matilda the Musical
Venue Access: Step-free access available to the main theatre entrance.
Access Seats: Wheelchair spaces available in Stalls N1, N34. Step-free access available via an alternative entrance on Earlham Street.
Venue Facilities: An adapted toilet is located in the Stalls corridor. Accessible facilities can be found on all theatre levels.
Access Contacts: By telephone on 020 3925 2998 or by e-mail at access@lwtheatres.co.uk
Venue Access: There is unimpeded access to the Main Foyer from the Strand or Embankment.
Access Seats: Removable seating is available in Balcony One for up to 4 wheelchairs. This area also has an outstanding view of the stage and can be easily accessed from the Main Foyer on the same level. Theatre seating is raked from row C onwards. The most amount of leg room can be found in Row K, which is accessed from the same level as the theatre doors.
Venue Facilities: Disabled toilet facilities are located on the same level as Balcony One.
Access Contacts: During office hours by telephone on 0207 925 8040 (ask to speak to the admin)
Venue Access: An alternative entrance on Jermyn Street is available for step-free access upon request.
Access Seats: Stalls YY50, ZZ50 are intended for those with special needs access. There is no lift at the venue and step-free access to Upper Circle seating is available upon request.
Venue Facilities: An adapted toilet is located on the Upper Circle level and can be reached via step-free access from Jermyn Street upon request.
Access Contacts: By telephone on 020 7839 8811 or by e-mail at tickets@criterion-theatre.co.uk. In the event of any special needs assistance during your visit, please ask to speak to the Duty Manager. For all other information, ask to speak to the Theatre Manager.
Venue Access: Step-free, street-level access at the main entrance, which has double-width doors. Fully accessible for those with wheelchairs.
Access Seats: Stalls ZZ50, YY50 & XX50 can be removed to accommodate one wheelchair and are accessible via wheelchair lift in the Foyer. Stalls Row A has the most legroom. Extra legroom is also available in Stalls N 12 & N 39, O 12 & O 39, Z 1 & Z 50. Circle seating is not recommended for those with limited mobility due to the number of stairs. The lift is only suitable for manual wheelchairs and not electric ones. It is highly recommended to book access seating well in advance. Wheelchairs can be stored for you when transferring to a theatre seat and can be brought to you during the interval upon request.
Venue Facilities: A fully adapted toilet is located at the front left of the Stalls.
Access Contacts: By telephone on 020 7927 0929 (Mon-Fri from 10am-6pm and 12pm-6pm on bank holidays).
Currently Playing: The Play That Goes Wrong
Venue Access: A shallow step leads up to the main entrance.
Access Seats: Stalls J14, N1 are designated as access seats and can be reached via the AAT Stairclimber. There are also 2 wheelchair spaces located in Row N and Row J. Extra legroom is available in seats F1 and F22.
Venue Facilities: An adapted toilet is located on the Stalls level.
Access Contacts: By telephone on 0330 333 4815 or by e-mail at access@nimaxtheatres.com
Venue Access: Step-free, street-level access to the Foyer.
Access Seats: Level access is available from the Foyer to special access seating in the Royal Circle: C1, C23, D1, D18. Alternatively, transfer seating is available upon request with wheelchair storage in the Foyer by the front-of-house staff. Please note that wheelchair spaces have a restricted view while transfer seating has a clear view.
Venue Facilities: A level access toilet is located in the Main Foyer on the right-hand side, just opposite the right auditorium entrance to the Royal Circle.
Access Contacts: By telephone on 0333 009 5399 TypeTalk / Textphone 18001 0333 009 5399 (Open 9am to 8pm Monday to Sunday, Bank holidays may vary.) or by e-mail at doybox@theambassadors.com or at doyfoh@theambassadors.com.
Venue Access: Street-level wheelchair access is located via a portable ramp. Please report to the main entrance upon arrival for assistance.
Access Seats: Access via portable ramp to Dress Circle C1, C25, Box E1.
Venue Facilities: An adapted unisex toilet is located in the Main Foyer on the same level as the Dress Circle seating.
Access Contacts: By telephone on 0330 333 4815 or by e-mail at access@nimaxtheatres.com.
Venue Access: Step-free access from Shaftesbury Avenue via a ramp.
Access Seats: An alternative, step-free entrance from Rupert Street will lead to the special access seating found in Dress Circle B5, B30. Transfers are available to any aisle seat upon request, each of which has extra legroom. The Grand Circle is not recommended. Extra legroom can be found in the Stalls.
Venue Facilities: A fully adapted toilet is located near the foyer bar.
Access Contacts: By telephone on 0344 482 5137 by e-mail at access@delfontmackintosh.co.uk
Venue Access: There is step-free access to the main entrance through swinging double doors. An alternative entrance is located on Parker Mews via lift to the Stalls. A member of staff can be found in the Foyer and will accompany disabled patrons. There are no steps to the Stalls area of the auditorium, via a lift (available for disabled patrons only) inside the stage door on Parker Mews. There is a steep ramp over 2 steps to the 58cm wide lift entrance. From the lift, there are 2 swinging doors via the backstage area into the auditorium.
Access Seats: Available in Stalls N1, N2. Accessible via the Parker Mews entrance and by customer lift.
Venue Facilities: An adapted toilet can be accessed via lift.
Access Contacts: By telephone on 020 3925 2998 or by email at access@lwtheatres.co.uk
Venue Access: The ground floor is step free from the main entrance, through to the Main House auditorium and ground floor toilets. There are steps leading to both our downstairs foyer and Studio space, and our upstairs balcony and the Dress Circle of the Main House. We do have a customer lift, however due to a very significant fault that requires profound repair work, it will not be able to be used until Mid-October.
Access Seats: The theatre has four wheelchair accessible seating areas in the Main House, they are accessed via the ground floor foyer and the slight ramp that leads into the auditorium on that level. Two of the spaces are at either end of our level access row, Row G. They can leave the seats in, and customers can transfer into them and they will secure their wheelchair, or they can remove the seats and the customer can remain in their chair. If they come as part of a larger party, further seats in Row G can be booked next to them. Our other two wheelchair spaces are in what they call our Slip Seats, they are slightly off to the side of the auditorium and are three seats that sit one behind the other, all of which are level access. They have the same accessibility as our other wheelchair spaces – customers may transfer into them, or they can remove the seat and they can remain in their wheelchair. If they came as part of a party, the other members of their group would be able to sit in the two seats in front of the level access one.
These seats are also ideal for other customers who have different access needs, such as not wanting to be near other patrons, or if they have a condition that means they may need to leave the auditorium.
Venue Facilities: They have accessible toilets on all three of our floors, however as previously mentioned, our front of house lift being out of action means that only the accessible toilet on the ground floor is step free. It is located at the end of a corridor to the right of the box office as you enter.
Access Contacts: By telephone 020 7722 9301 or by email access@hampsteadtheatre.com
Venue Access: Level access to the main entrance from Panton Street.
Access Seats: 4 wheelchair spaces are available in the Dress Circle, which are accessible via an alternative access ramp at the entrance on Oxenden Street. Transfer seating is available for all aisle seats or in the rear of the Dress Circle. Extra legroom is available for aisle seats.
Venue Facilities: Access toilet available in the Main Foyer for those with restricted mobility.
Access Contacts: By telephone on 0333 009 5399 Typetalk / Textphone 1800 1 0333 009 5399 or by e-mail at customercare@theambassadors.com. Please provide wheelchair measurements at the time of booking.
Currently Playing: Magic Mike Live
Venue Access: Wheelchair access is located at the entrance on Little Newport Street. Five lifts are located throughout the building. Please note that the Hippodrome Casino is not a traditional venue. nor does it have traditional seating. Therefore, it is necessary to contact the venue for more information.
Access Contacts: By telephone on 0207 769 8888 or by e-mail at access@hippodromecasino.com
Currently Playing: Phantom of the Opera
Venue Access: Step-free access to the main entrance on Haymarket.
Access Seats: 4 wheelchair spaces in the Stalls, which are accessible via an alternative entrance on Charles II Street. Transfer seating is available for any aisle seat in the Stalls.
Venue Facilities: An adapted toilet is located next to the alternative Charles II entrance.
Access Contacts: By telephone on 020 3925 2998 or by e-mail at access@lwtheatres.co.uk
Venue Access: Both entrances to Kiln Theatre are fully accessible. Our Kilburn High Road entrance has a gently sloping, ascending ramp which provides level access to the theatre, bar, cafe, Box Office and toilets. The Buckley Road entrance provides level access to the Box Office.
Access Seats: The stalls in the auditorium have step free access. Row K and our side stall seats are level access, and we have two wheelchair spaces available with personal assistant seats next to them. The circle in the auditorium is only accessible through stairs.
Venue Facilities: All toilets are wheelchair accessible. We have two specifically adapted accessible toilets which can be opened with a RADAR key or by a member of staff and are fitted with a pull cord.
Access Contacts: By telephone 020 7328 1000 or by email tickets@kilntheatre.com
Kit Kat Club (at the Playhouse Theatre)
Currently Playing: Cabaret
Venue Access: Three steps up to main entrance from street level. A temporary ramp can be put in place for wheelchair customers.
Access Seats: Available in Stalls G1, G24, J1, J25. There are 6 additional transfer spaces available.
Venue Facilities: There is a fully adapted, step-free toilet in the Foyer.
Access Contacts: By telephone on 0333 009 5399 Typetalk / Textphone
1800 1 0333 009 5399 or by email at customercare@theambassadors.com
Venue Access: Step-free access is available into the Main Foyer, the Stalls and the Stalls bars via a ramp.
Access Seats: 2 wheelchair spaces are located at the end of Dress Circle Row K with level access. The Dress Circle is accessible via customer lift upon request. Transfer seating is available for any aisle seat. The Upper Circle is not recommended for those with limited mobility.
Venue Facilities: An adapted unisex toilet is located on the same level as the Dress Circle.
Access Contacts: By telephone on 020 7845 9300 or by e-mail at access@eno.org
Currently Playing: Witness for the Prosecution
Venue Access: Step-free access from the street through a double door via a ramp. The galleries have no lift access and Rows C and D have very steep stairs. Lift access is available for the stalls.
Access Seats: The primary wheelchair space is located in the Courtroom Stalls in Row F 160, which is not a seat but rather a space for the wheelchair to be parked during the performance. It is strongly recommended to book seats in the stalls if you are concerned about accessibility.
Venue Facilities: An accessible toilet is located on the foyer level through two heavy doors. Staff are happy to assist with opening the doors.
Access Contacts: E-mail at access@kxtickets.com.
Venue Access: Access is via the Box Office ramp on Argyll Street at the front of the theatre. An alternative level access entrance is located on Ramillies Place.
Access Seats: Stalls L46, O48, Q48, S49 are designated for wheelchair users, which are accessible via the alternative entrance. Transfer seating is also available for aisle seats, which have more legroom.
Venue Facilities: An adapted toilet is located on the right inside entrance in via the Ramillies Place entrance. Access is also from the Stalls bar.
Access Contacts: By telephone on 020 3925 2998 or please email access@lwtheatres.co.uk
Currently Playing: Disney's The Lion King
Venue Access: The lower foyer is accessed via three steps without handrails. An alternative entrance that is wheelchair-accessible is located at the front of the theatre on Wellington Street, just to the left of the five main doors. Access Seats: Available in Stalls P1, P39, ZA1, ZA4, ZA9, ZA25, ZA28, ZA32 and accessible via the alternative entrance at the front of the theatre.
Venue Facilities: 2 adapted toilets are available near the accessible entrance to the Stalls.
Access Contacts: By telephone on 0844 871 3006 (calls cost 7p/pm) or 020 7420 8113 or email: lyceumboxoffice@theambassadors.com
Venue Access: There are 4 steps leading up to the main entrance on Shaftesbury Avenue. A portable ramp is available upon special request. An alternative step-free entrance on Shaftesbury Avenue leads directly to the Dress Circle Boxes.
Access Seats: The alternative entrance leads to the special access seats in Dress Circle Box E1, Box D1, Box C1.
Venue Facilities: A fully adapted toilet can be found in the Royal Retiring Room.
Access Contacts: By telephone on 0330 333 4815 or by e-mail at access@lyric.co.uk
Venue Access: Wheelchair access located at the main entrance on Southwark Street. Ask the front desk of the restaurant for assistance into the step-free entrance.
Access Seats: One wheelchair space is available per performance with an excellent view of the stage. All wheelchair spaces must be booked with the venue directly.
Venue Facilities: There are specially adapted toilet facilities located on the same level as the restaurant.
Access Contacts: By telephone on 020 7378 1713 or by e-mail at concessionbookings@menierchocolatefactory.com
Venue Access: Level access to main entrance via a ramp with 30-40% gradient and handrails on both sides through the front door on St Martin's Lane.
Access Seats: Box M (door 68cm wide) has 2 spaces for wheelchair/scooter users, or 1 wheelchair user and a companion. Companions can also be seated in the Royal Circle. Transfer seating available to any aisle seat in Royal Circle. 2 wheelchairs and 2 scooters maximum. Wheelchairs stored in the cloakroom, scooters in the Foyer. Groups should ring in advance.
Venue Facilities: Accessible toilet located in the Foyer.
Access Contacts: By telephone on 0344 482 5137 or by email at access@delfontmackintosh.co.uk
Currently Playing: MAMMA MIA!
Venue Access: Steps lead up to the main entrance. An alternative entrance can be found on Catherine Street that leads to a chairlift. This venue is not suitable for scooters. The theatre provides transfer seats for one wheelchair total per performance. This theatre may require wheelchair users to be accompanied by a non-disabled companion.
Access Seats: Dress Circle A23, A24, AA10, AA11. Transfer seats are available in A23 and A24 in the Dress Circle. Customers who can't transfer from their wheelchair can use Dress Circle AA 10-11.
Venue Facilities: The disabled access lavatory is located on the Dress Circle level with street access from Catherine Street.
Access Contacts: By telephone on 0344 482 5137 or by email at access@delfontmackintosh.co.uk
Venue Access: Three steps lead up to the main entrance. Wheelchair users should make themselves known to a member of staff. They will be accompanied by a staff member to the Webber Street side of the building where there is an access ramp leading directly into the Stalls.
Access Seats: Spaces available in the Stalls.
Venue Facilities: An adapted toilet is available at the front of the Stalls, close to the step-free access into the theatre.
Access Contacts: By telephone on 0344 871 7628 or by email at access@oldvictheatre.com
Open Air Theatre, Regents Park
Venue Access: All entrances to the theatre are step-free. The main entrance is a slightly longer route but is a gentler ramp onto site. The exit gate will allow access patrons to avoid queues but is a bit of a steep ramp onto site. The theatre asks any patrons who wish to enter via Exit Gate to let them know beforehand so they can be ready, in any case they wouldn’t turn away any access patrons who find themselves there.
Access Seats: Row J is our level-access row and where they are able to remove chairs for those in Wheelchairs.
Venue Facilities: Located in the main toilet block, there are 2 specific access toilets to the right the Men’s toilets.
Access Contacts: By telephone 02074674920 or by email boxoffice@openaitheatre.com
Venue Access: Step-free, street-level access into the main entrance of the venue. An access ramp is available to reach the Foyer and Box Office.
Access Seats: Step free seating and wheelchair spaces are in N18-23. The Other Palace is fully accessible for wheelchair users. Hearing loop systems are available upon request.
Venue Facilities: Accessible toilets available both in the main foyer and downstairs for the studio space. Both will require a radar key which you can request from the Box Office.
Access Contacts: By telephone on 0207 592 0302 or by email at access@theotherpalace.co.uk
Currently Playing: Harry Potter and the Cursed Child
Venue Access: Two steps up from street level. There is one 3cm step and a slight incline to the Stalls. Wheelchair user access is available through a side exit door on Shaftesbury Avenue which leads to the Stalls.
Access Seats: Stalls Q3, Q28, V26 and V27 can be removed to provide wheelchair user spaces. All Stalls aisle seats are suitable for those wishing to transfer from their wheelchairs.
Venue Facilities: An adapted unisex toilet can be found to the rear of the Stalls.
Access Contacts: By telephone on 0330 333 4815 or by email at access@nimaxtheatres.com
Venue Access: The theatre has one entrance, which is level access from the street.
Access Seats: Park200 – They have wheelchair accessible seats in Stalls C10-12 and C32-34 that can accommodate patrons staying in their wheelchair or transferring to a theatre seat. These seats are only visible on the website to access members so get in touch with the theatre.
Park90 – Park90 is an unallocated theatre space so you’d need to flag any access needs to the theatre directly and their Front of House Duty Manager will reserve suitable seats on the night.
Venue Facilities: There are 2 accessible toilets, one on Lower Ground Level outside the entrance of Park200 and one on the first floor bar.
Access Contacts: By telephone on the box office phoneline 0207 870 6876 (opening hours 10am-6pm Mon-Fri, 12-6pm Saturday) or email is best boxoffice@parktheatre.co.uk
Venue Access: Five steps with handrails lead up to the Foyer where a wheelchair lift is available to the right-hand side. An alternative entrance with a ramp for wheelchair access is available on Kingsway. Should you wish to use this entrance, please contact the house staff.
Access Seats: For wheelchair users, there are seven spaces at the back of the Circle. There are another two spaces at the back of the Stalls, which can be accessed by using the Main Foyer lift and the shuttle lift from the Stalls bar area.
Venue Facilities: There is an accessible toilet in the Foyer area and on the Stalls level. These toilets are accessed using a Radar key which can be obtained on request from a member of staff.
Access Contacts: By telephone on 020 7863 82
22 or by email at tickets@sadlerswells.com
Venue Access: Level access to the main entrance and Foyer from the Flitcroft Street entrance.
Access Seats: Dress Circle Box C1 is available for a non-transfer patron. The corridor to Box C is 90cm while the door to Box C is 78cm. There are two unfixed chairs in the Box, which has a restricted view (left side stage). Dress Circle Row A Seat 28 (fixed seat) is available for transfer patrons.
Venue Facilities: There is an adapted toilet on the Dress Circle level in the Royal Room. There are no steps to this toilet from Box C or Row A Dress Circle, but there are 2 slightly awkward turns.
Access Contacts: By telephone on 0800 912 6971 or by the Typetalk booking line on 18001 0871 297 5477 or by email at phoenixboxoffice@theambassadors.com
Currently Playing: Moulin Rouge! The Musical
Venue Access: An accessible entrance on Sherwood Street leads to the Royal Circle.
Access Seats: Royal Circle A28, Box C1, Box C3. The width of the entrance into Row A is 67.5cm, and the wheelchair space in row A is 190cm wide and 95cm deep. Transfer seating is also available in Royal Circle A28, though staff are not able to help with transfers. Patrons requiring additional legroom are advised that Aisle seats and Row P in the Stalls have the most legroom.
Venue Facilities: There is an accessible toilet located next to Box C.
Access Contacts: By telephone on 0800 912 6971 or our Typetalk booking line on 18001 0871 297 5477 or by email at piccadillyboxoffice@theambassadors.com
Venue Access: There is level access to the Foyer. An alternative entrance on Greek Street leads to Dress Circle seating, then up a very short ramp to Box 1.
Access Seats: Dress Circle Box 11, Box 12. The entrance to the auditorium is through a double EXIT door that opens outwards onto Greek Street, then up a very short ramp to Box 1 where there are 2 spaces for wheelchair users and 2 companions.Transfer seating is available to Row A.
Venue Facilities: There is an adapted toilet on the right-hand side of the Foyer. Once in the Dress Circle, the adapted toilets can be accessed by leaving the Dress Circle via the exit on Greek Street and entering through the Foyer entrance on Old Compton Street. Please ask for assistance from a member of staff if required.
Access Contacts: By telephone on 0344 482 5137 or by email at access@delfontmackintosh.co.uk
Currently Playing: The Book of Mormon
Venue Access: There is level access to the ground floor foyer from which step-free access to Stalls is available.
Access Seats: Stalls S39, S45, T39 with Step-free access. A number of transfer seats are also available.
Venue Facilities: There is a fully adapted unisex toilet in the Basement level which can be accessed using a customer lift.
Access Contacts: By telephone on 0344 482 5137 or email access@delfontmackintosh.co.uk
Venue Access: Every level of the space is accessible by either ramp or lift, including the main entrance to the building.
Access Seats: The production is a piece of immersive promenade theatre and does not take place in a traditional auditorium. Audience members are encouraged to explore the space at their one leisure and follow the performers throughout the space. Whilst there are no seats as such there are various surfaces on which audience members can rest if necessary and front of house staff are located throughout the space and can direct patrons to areas where they can rest if necessary. There is also a bar/cabaret called Peep in the middle of the space that acts as something of a breakout space where audience members can remove their masks, purchase refreshments and rest before heading back into the dual worlds of Greece and Troy.
Depending on our staffing levels, we may also be able to provide patrons with a dedicated Access Host. At the beginning of your journey, they will discuss with you what you wish to get out of the performance and help you queue jump, lead you to the most accessible routes, help with crowd control and operate the lifts as necessary. If you require an Access Steward, please let us know in advance to help us ensure we are staffed accordingly.
Venue Facilities: There are 3 Access toilets in the building (one by the box office and the others in Greece and Troy respectively.
Access Contacts: By telephone 0208 191 1431
Venue Access: The theatre is step free.
Access Seats: The theatre has their own dedicated access seats which members who are registered with the theatre will have access to. Otherwise, there is step free access to the back row of each section which is accessible by lift for the Circle and Upper Circle.
Venue Facilities: There are accessible toilet on all levels.
Access Contacts: By telephone on 0208 174 0090 (The Box Office is open from 10am-6pm Monday-Saturday) or by emailing info@rosetheatre.org
Royal Festival Hall, Southbank Centre
Venue Access: Wheelchair accessible entrances can be found at multiple points around the building. Please use the JCB Glass Lift (Blue Side) Lifts 1, 2 & 3 (Green Side) Lifts 4 & 5 (Blue Side) to access Level 2. At the Welcome Desk, a staff member will advise you on the best route to take to your seat.
Access Seats: There are 22 wheelchair accessible seats located throughout the various levels of the Royal Festival Hall auditorium.
Venue Facilities: Accessible toilets are available on all floors of Royal Festival Hall. In addition, there is a Changing Places Toilet located on Level 1, which is exclusively for the use of severely disabled people who require personal assistance to use the facility. It is equipped with a height-adjustable bench, tracking hoist system, a centrally placed toilet, a height-adjustable basin and a shower. The key for this room is available from the Welcome Desk, Level 2, Royal Festival Hall.
Access Contacts: By telephone on 02038 799555 or by emailaccesslist@southbankcentre.co.uk
Venue Access: The entrance to the theatre foyer is step-free and has two semi-automatic/push-to-open doors and one exclusive push-to-open door. There is a lift available to all levels.
Access Seats: There is flat, level access to the stalls and the entrances of the first circle and a lift to all levels. Seating can be adapted to accommodate wheelchairs in the centre stalls, side gallery stools and first circle. There is no aisle down the middle of the seating.
Venue Facilities: There are accessible toilets on each floor. Savoy Theatre
Access Contacts: By telephone on 020 7863 8000 or Minicom number 020 7863 8015 or by email access@sadlerswells.com
Venue Access: Street level access to the Dress Circle can be accessed from Carting Lane. Stage Door should be notified that the entrance needs to be used and patrons should arrive no earlier than half an hour before show-time. If patrons arrive via the Main Foyer, they will be escorted to the Carting Lane entrance by a member of staff. However, patrons should take note that it is a 10-minute walk around the theatre and staff are not able to aid in the manoeuvring of wheelchairs. This route also involves navigating gradients on Savoy Street.
Access Seats: Wheelchair spaces are the only seating with completely level access. Patrons transferring from wheelchairs should note that there are two steps to the most accessible seats and the ends of Row F and G of the Dress Circle are recommended.
Venue Facilities: There is an adapted unisex toilet with step-free access in the Dress Circle.
Access Contacts: By telephone on 0800 912 6971 or our Typetalk booking line on 18001 0871 297 5477 or by email at savoyboxoffice@theambassadors.com
Venue Access: The Box Office can be accessed from street level. Level access to Royal Circle seating is located at the side of the theatre. All other seating areas require stairs. No lift is available. The Foyer Bar is accessible via a ramp from the Royal Circle.
Access Seats: A total of 2 wheelchair positions are available in Boxes F and E of the Royal Circle.A wheelchair transfer is available for Box B. Boxes F and E are accessible via ramp. Box B has level access and then a two-step transfer. Box E has a limited view. Two wheelchair transfer positions are available in Row A as well. House staff will happily keep watch of your wheelchair and bring it to you during the interval and after the performance.
Venue Facilities: On the right-hand side of the Royal Circle, there is an accessible toilet with an emergency alarm, handrail, and accessible wash basin.
Access Contacts: By telephone on 020 7379 5399 or by email at boxoffice@shaftesburytheatre.com
Venue Access: All levels in the theatre are accessed via staircases. There are also a few steps to access the rows on each level. Some areas of the theatre can be accessed via a lift.
Access Seats: All seats are on wooden benches without back. The back row on each level has the back wall to lean back on.
Venue Facilities: Accessible toilets are located in the main foyer.
Access Contacts By telephone 0207 401 9919 (Box office access line is open Monday – Saturday 11am – 6pm Sunday 11-5pm) or by email on access@shakespearesglobe.com
Currently Playing: Les Miserables
Venue Access: There is level access to the Foyer. Staff members are happy to facilitate step-free access by opening the fourth side door on Wardour Street.
Access Seats: Level transfers are available in Dress Circle Row D. However, this seating may not be compatible with very low-seated wheelchairs. Non-transfer places are available in Loge 1 and 2 and are suitable for wheelchairs no more than 1m in length and 64cm wide.
Venue Facilities: There is an adapted unisex toilet in the Foyer which is accessed via a ramp with the assistance of a member of staff.
Access Contacts: By telephone on 0344 482 5137 or email access@delfontmackintosh.co.uk
St Martin’s Theatre
Currently Playing: The Mousetrap
Venue Access: Wheelchair access to the Foyer is available via a special portable ramp. Staff are willing to help.
Access Seats: Wheelchair spaces located in Dress Circle F1, Box C1 with level access. The wheelchair will be raised on a small platform to enable better viewing. Transfer seating is available for aisle seats in the Dress Circle
Venue Facilities: An adapted toilet is available on the Dress Circle level. It can be accessed via an alternative entrance on Tower Court.
Access Contacts: By telephone on 020 3034 2604 or by email at access@stmartinstheatre.co.uk
St Pauls Church, Covent Garden
Venue Access: For internal productions the theatre has full, step free access to the church and where the audience will sit, including an accessible toilet and bar. However, some external productions on the lawns are not accessible due to steps. It is worth checking the theatre’s production details for any of these.
Access Seats: For internal productions, all seats are accessible.
Venue Facilities: The accessible toilet is located in the church foyer on the right as you come in.
Access Contacts: By telephone 0207836 5221
Venue Access: The accessible entrance is located on Russell Street by a signposted door. The door has a bell on the outside.
Access Seats: Accessible seating for wheelchair users in Stalls K1, K35, L1, L35. Transfer seating to aisle seats is available. Wheelchair storage available.
Venue Facilities: An adapted unisex toilet can be found beside the Stalls to the left inside the alternative Russell Street entrance.
Access Contacts: By telephone on 020 7087 7966 or by email at access@reallyuseful.co.uk
Venue Access: There are three steps from street level leading up to the Main Foyer. An alternative entrance to the Stalls can be opened 30 minutes before the show if you require step-free access.
Access Seats: Wheelchair spaces are available in Stalls X10, X11 with level access.
Venue Facilities: An adapted toilet is available at street level at the back of the Stalls.
Access Contacts: By telephone on 020 7930 8800 or by email at boxoffice@trh.co.uk
Venue Access: Step-free, street-level access to the Main Foyer from Whitehall. Studio 1 is accessible step-free by lift to the lower level and then a stair lift to the front of the auditorium. Studio 2 is also accessible step-free by lift to the lower level and level access to the auditorium.
Access Seats: Wheelchair spaces can be found in the front row with a clear view of the stage.
Venue Facilities: The adapted toilet is located on the lower level in the Studio Bar and is accessible step-free from the Foyer and both auditoriums.
Access Contacts: By telephone on 0333 009 5399
Type Talk / Text phone: 18001 0333 009 5399 or by email at access@trafalgarentertainment.com
Currently Playing: Six the Musical
Venue Access: The main entrance is located on the Strand and the Foyer can be reached via one shallow, 5cm step up. For any special assistance at the entrance, be sure to contact the venue.
Access Seats: Wheelchair spaces are available in Stalls M1, M18 and can be accessed via the AAT Major Stair Climber. Transfer seating is also available for aisle seats in the Stalls. Please note that patrons who need to use the stair climber are asked to arrive at the theatre 45 minutes prior to the start of the performance.
Venue Facilities: No in-house adapted toilet is available. The venue has an arrangement with the Adelphi Theatre where you can use their facilities located just 100 metres away by presenting your Vaudeville Theatre ticket to an Adelphi Theatre staff member who will escort you the facilities (before and after the show only).
Access Contacts: By telephone on 0330 333 4815 (10am to 6pm Mon-Fri) or by email at access@nimaxtheatres.com
Currently Playing: Hamilton
Venue Access: The main entrance is located on Victoria Street and can be reached via one shallow, 3cm step. Alternatively, a step-free entrance is available to the left of the theatre on Allington Street for those with strictly limited mobility.
Access Seats: Wheelchair spaces are available in Stalls M36, P36 and are accessible step-free from the alternative Allington Street entrance.
Venue Facilities: An adapted unisex toilet can be found at the rear of Stalls.
Access Contacts: By telephone on 0344 482 5137 or by email at access@delfontmackintosh.co.uk
Venue Access: There is a raised threshold from street level to the Foyer. An alternative entrance is located on Charing Cross Road for access to the wheelchair spaces in the Royal Circle Boxes.
Access Seats: Wheelchair space in Box 3 and transfer seating is available in the Royal Circle and can be accessed via the alternative entrance on Charing Cross Road. Please note that this venue is not suitable for those with electric wheelchairs or for those who are unable to transfer to a theatre seat from their electric wheelchair. Companions are recommended but not required.
Venue Facilities: Fully adapted toilets are currently unavailable. The women's room near the Stalls is slightly adapted. Ask house staff for special assistance.
Access Contacts: By telephone on 0344 482 5137 or by email at access@delfontmackintosh.co.uk
Our customer service staff are always happy to help and can be reached at 03330090997
**Access tickets are only available for sale from each theatre's respective Box Office. For enquiries on the purchase of access tickets, please contact the Box Office directly. **
Please Note: This page is intended for informational purposes only and was compiled in August 2023. The information is subject to change without notice and London Theatre Direct is not liable for the accuracy of the information provided in this outline. For up-to-date information on London theatre disabled access, please contact the Theatre Box Office directly.